Customer Experience Associate – Bayview Village Centre

About the role

As a Customer Experience Associate you will be the welcoming face of the Bayview Village Centre branch, helping clients achieve their financial goals. You will combine strong service skills with digital expertise to guide customers through everyday banking transactions and self‑service options.

Key responsibilities

• Build and maintain strong relationships with customers, delivering personalized service.
• Process day‑to‑day banking transactions accurately and efficiently.
• Identify simple sales opportunities and contribute to branch targets.
• Promote digital and self‑service banking tools, including mobile banking applications.
• Listen to customer needs, provide clear explanations, and resolve issues promptly.

Required profile

• Proven customer‑service experience through work or community involvement.
• Friendly, professional demeanor with a willingness to assist customers.
• Flexible availability to work a part‑time schedule (approximately 18.75 hours/week).
• Comfortable engaging in basic sales situations.
• Eagerness to learn and succeed in a target‑driven environment.

Required skills

• Familiarity with mobile banking applications and digital banking platforms.

What we offer

• Opportunity to join a forward‑thinking, collaborative banking team.
• Clear career path with professional development and internal training.
• Competitive compensation and benefits package.
• Supportive leadership focused on performance recognition.