Concierge – Resident Services Specialist

About the role

The Concierge is the primary point of contact for residents and prospects, delivering a high‑standard of service and coordinating a range of community programs. You will act as an information hub, helping residents access local resources and ensuring the property’s amenities run smoothly.

Key responsibilities

• Greet prospects and residents, ensuring a welcoming environment while they wait for assistance.
• Answer phone calls, route them to the appropriate team members, and follow up on service requests.
• Maintain the guest suite schedule, oversee payment and cleanliness, and coordinate loading dock/elevator usage for move‑ins and move‑outs.
• Prepare clubhouse amenities each morning before the leasing office opens.
• Document package deliveries, notify residents within 24 hours, and keep tracking logs for equipment rentals and other services.
• Assist the community team in planning and organizing resident activities and programs.
• Maintain up‑to‑date information on local restaurants, shops, and delivery services, and manage relationships with concierge vendors.

Required profile

• Strong written and verbal communication skills for interacting with prospects, residents, vendors, and coworkers.
• Proficiency in word processing and spreadsheet software for correspondence and reporting.
• Ability to conduct internet research using search engines and platforms such as Google and Craigslist.
• Excellent organizational abilities and attention to detail to produce error‑free documentation and maintain orderly systems.

Required skills

• Microsoft Word (or equivalent word‑processing software)
• Microsoft Excel (or equivalent spreadsheet software)
• Internet research tools (Google, Craigslist, other search engines)