Directeur(trice) des ventes - Groupe

About the role

The Group Sales Director leads a team of sales managers to deliver an exceptional customer and employee experience while meeting sales and profit targets. This position is based in a luxury fashion retail environment and works closely with the General Manager on strategic planning.

Key responsibilities

• Lead, motivate and retain a high‑performing sales manager team.
• Recruit, select, hire and onboard top sales talent, ensuring consistent certification.
• Set performance goals (sales, customer, people, events) and coach managers to achieve them.
• Recognize outstanding performance and develop improvement plans for under‑performers.
• Manage expense and payroll budgets, review profit‑and‑loss statements, and analyze merchandising, inventory and scheduling metrics.
• Develop talent and succession plans to retain key employees.
• Assist the GM with the store’s annual strategic plan focused on customer and associate development.
• Communicate assortment and merchandising information to the Group Business Manager.
• Implement CRM strategies, including customer events, luncheons and outreach programs.
• Review and act on Customer and Employee Voice scores and ensure compliance with privacy and cybersecurity policies.
• Serve as manager‑in‑charge and assume General Manager duties as needed.

Required profile

• 4‑6 years of relevant experience, including 2‑3 years supervising managers.
• Proven record of exceeding sales and profit targets.
• Strong interpersonal skills with ability to manage internal and external relationships, handle confrontations, coach and build teams.
• Early adopter and change initiator with an entrepreneurial spirit.

Required skills

What we offer

• Competitive total compensation package.
• Generous employee discount.
• Pension plan.
• Health and dental benefits.
• Tuition assistance.
• Continuous learning and development opportunities.