Senior Associate, Financial Services Digital Banking Operations

About the role

PwC Canada is hiring a Senior Associate for its Financial Services Banking Operations team in Toronto. The role advises leading Canadian financial institutions (banks, insurers, credit unions) on strategy, operations, technology and risk-and-controls across the banking lifecycle, including customer acquisition, onboarding, servicing and middle- and back-office operations. It covers business advisory, technology implementation, platform and ERP migrations, and artificial intelligence initiatives.

Key responsibilities

• Support and lead delivery of client projects from scoping to conclusion, exceeding client expectations
• Apply structured problem-solving and root-cause analysis to complex business, operational, technology and risk challenges
• Help design and implement risk-and-control frameworks, including first-line-of-defence processes and controls
• Build relationships with clients and colleagues and work across multidisciplinary teams
• Manage multiple timelines and projects within budget while coaching team members
• Use data collection, interviews and hypothesis testing to understand clients' businesses, then turn data into insights
• Communicate complex information clearly in written and verbal formats, and stay up to date on emerging technologies

Required profile

• Management consulting experience with knowledge of operations in financial services, possibly including middle/back-office functions in retail, commercial, investment or wealth banking
• Consulting experience supporting business transformation, process improvement, operational excellence or risk-and-controls initiatives in financial services
• Proven track record leading complex transformation, modernization or technology programs, and leading strategic plans, target operating models and technology roadmaps
• Experience leading white papers, thought leadership, practice development and business development, including writing proposals and responding to RFPs

Required skills

• Structured problem-solving and root-cause analysis
• Knowledge of SDLC, Agile and tools such as Jira and Microsoft tools
• Understanding of risk terminology, enterprise risk management and risk-and-control frameworks
• Operational excellence, process optimization, RPA and AI/Gen AI
• Data transformation and visualization tools (Power BI, Alteryx, Tableau, Qlik)
• Interest in AI, large platform or ERP migrations and GenAI and machine learning

The salary range is $84,700 - $134,700, and eligible employees may join variable incentive pay programs. The role is described as a newly created position in a hybrid environment.