Pet Groomer & Salon Trainer – Salon Experience Lead
PetSmart · Surrey
Job description
About the role
PetSmart is seeking a Salon Experience Lead who will both groom pets and train salon staff. The role combines hands‑on pet grooming with leadership responsibilities, ensuring high‑quality service for pet parents while developing a skilled team of bathers and stylists.
Key responsibilities
- Deliver full‑menu grooming services, including baths, brushes, nail trims, teeth brushing and sanitary care.
- Train, onboard and mentor new bathers and stylists through the certification program.
- Provide performance feedback, conduct reviews, and manage promotions or disciplinary actions.
- Handle pet‑parent inquiries in‑store, by phone or online, recommending appropriate wellness solutions.
- Drive re‑booking and promote marketing offers at checkout.
- Maintain store standards, ensure compliance with policies and use salon booking tools effectively.
Required profile
- Proven experience in pet grooming with a strong knowledge of breed‑specific care.
- Demonstrated ability to lead, coach and develop a team in a retail environment.
- Excellent customer‑service orientation and communication skills.
- Ability to manage complaints, grievances and associate engagement.
Required skills
- Proficiency in standard grooming techniques (bath, brush, nail trim, teeth brushing, sanitary services).
- Experience using salon booking systems and call‑log tools.
- Capability to train and certify staff in grooming procedures.
What we offer
- Paid weekly wages.
- Health and wellness benefits.
- Group RRSP with company match.
- Paid time off for full‑time associates.
- Associate discounts, tuition assistance and career‑pathing opportunities.
- Ongoing development and training programs.
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Published 6 days ago
Expires 1 month from now
21 views · 0 applications
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PetSmart
Surrey
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