Patron Services Captain (Usher) – Front of House

About the role

The Patron Services Captain (Usher) is the public face of the Chan Centre for the Performing Arts, delivering premium guest service across three venues. You will lead a team of ushers, ensure safety, and support patrons before, during, and after events.

Key responsibilities

• Welcome patrons, manage ticket taking, coat check, and wayfinding.
• Supervise usher staff, assign breaks, and write accurate post‑event reports.
• Implement fire‑plan procedures, guide patrons to exits, and respond to emergencies.
• Maintain venue appearance, set up and dismantle lobby areas, and ensure compliance with safety rules.
• Address accessibility needs, answer patron questions, and resolve routine issues.
• Attend pre‑shift briefings and communicate event‑specific instructions.

Required profile

• Strong customer‑service orientation with a professional demeanor.
• Ability to supervise and coordinate a team in a fast‑paced environment.
• Excellent communication skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays as events require.

Required skills

What we offer

• Competitive hourly wage of $23.61 CAD.
• Ongoing employment with opportunities for growth within UBC.
• Inclusive workplace committed to diversity and equity.