Manager, Business Continuity Planning

About the role

Manulife's Group Functions Technology team is looking for a Manager, Business Continuity Planning in Toronto. You will partner with the Business Continuity and Disaster Recovery team to strengthen the ability to deliver critical services, working with business, technology, risk and governance teams to advance operational resilience, support continuity planning and testing, and help ensure the company can respond effectively to disruptions.

Key responsibilities

• Lead operational resilience and business continuity activities across assigned business areas, driving continuous improvement of resilience capabilities, processes and practices
• Partner with project and business teams to identify, assess and mitigate operational resilience risks, and embed resilience considerations in business decisions and projects
• Facilitate second-line and third-line reviews of resilience controls and program effectiveness, and support compliance with internal policies and regulatory expectations
• Lead the planning, execution and reporting of business continuity and operational resilience testing, review and maintain Business Continuity Plans and related documentation
• Run resilience exercises, workshops and scenario testing, capture lessons learned and drive remediation
• Build relationships across business, technology, risk and governance teams, educate stakeholders on resilience best practices and communicate testing outcomes, risks and recommendations to senior leadership

Required profile

• Minimum 4+ years of experience in business continuity, operational resilience, risk management, disaster recovery or a related discipline within a large and complex organization
• Strong understanding of business continuity and operational resilience principles, methodologies and industry practices
• Experience developing, maintaining and testing Business Continuity Plans and resilience frameworks
• Excellent verbal and written communication, relationship-building and stakeholder-influence skills
• Preferred: university degree in a relevant field, professional business continuity certification (e.g. ABCP, CBCP, MBCI, MBCP), experience in financial services, insurance or banking, knowledge of OSFI operational resilience requirements, familiarity with tools such as Fusion Risk Management or Archer, and strong Microsoft Office and Power BI skills

What we offer

• Expected salary range of $86,100 to $136,100 CAD, with possible incentive compensation
• Hybrid working arrangement
• Benefits including health, dental, mental health, vision, disability, life and AD&D insurance, retirement savings plans and paid time off