Director, Billing to Cash

About the role

The Director, Billing to Cash reports to the Senior Director, Finance Operations and leads a team of managers and individual contributors in a high-volume department handling more than $700M in annual collections. The role ensures the billing-to-cash process is frictionless for customers and maximizes cash collections, supporting Order-to-Cash effectiveness. The position is based in Mississauga, Ontario, on a hybrid basis, with an expectation to live within commuting distance of the office.

Key responsibilities

• Oversee billing, collections, escalation management and account resolution across the accounts receivable portfolio for all business units.
• Ensure the cash application process is effective to support accurate customer statements.
• Identify payment trends and develop solutions to protect revenue and meet cash collection targets.
• Drive collections efficiency through payment automation, including ACH adoption, and optimized billing frequency.
• Build a best-in-class team by leveraging systems, enhancing processes and breaking down silos.
• Develop KPI reporting for management and internal teams, including DSO and inputs to free cash flow.
• Develop a customer risk management framework covering credit risk, bankruptcies, unclaimed property and collateral consents.
• Act as the finance gatekeeper for credit to customers with poor payment history, partnering with Sales and Commercial teams on responsible terms.
• Partner with Treasury for cash flow forecasts, and with controllership and revenue accounting for timely financial reporting and period-end close.
• Oversee billing validations and partner with stakeholders to resolve upstream issues and optimize billing operations.
• Build a tech-forward team of subject matter experts and perform other duties as assigned.

Required profile

• University degree in a relevant discipline; Finance or Accounting preferred.
• 5+ years of experience leading teams of people managers.
• Ability to lead a high-volume accounts receivable department collecting more than $500M annually.
• Excellent verbal and written communication and strong leadership, team-building and organization design skills.

Required skills

• Extensive expertise in Order-to-Cash processes and best practices.
• Credit control and statutory knowledge, including anti-money laundering and escheatment.
• Preferred: SaaS experience with acute and/or post-acute customers, major billing-to-cash systems, experience with Sales Operations, Revenue Operations and Customer Success teams, M&A integration experience, reporting development, and deployment of AI, RPA or workflow automation tools.

What we offer

• Base salary range of $144,100 - $160,200 plus bonus and benefits.
• Retirement plan matching (RRSP and 401K).
• Flexible paid time off, lifestyle/wellness spending account, parental and caregiver leave, fertility and adoption support.
• Employee assistance program, continuous development support, learning programs and employee recognition.