Director, Anti-Fraud, North America

About the role

The Director Anti-Fraud, North America (2LOD/subject-matter expert) oversees and challenges the fraud risk management strategy across the US and Canada segments of Manulife/John Hancock. Working alongside the Global Head of Anti-Fraud, the role strengthens the global fraud risk management program, supports regional and local compliance teams, and collaborates with technology, information security, compliance, legal, investigative services, audit and business unit leaders. It is an existing vacancy based in Toronto, Ontario, with a hybrid arrangement.

Key responsibilities

• Oversee the development and implementation of a fraud risk management strategy with Global Anti-Fraud colleagues and 1LOD stakeholders, and challenge its robustness and alignment with strategic objectives.
• Use knowledge of fraud detection and prevention technologies to mature and improve fraud detection schemes across insurance and asset management.
• Embed the Fraud Risk Management framework across business segments and support regional and local compliance teams in deploying fraud management strategies.
• Drive standardization, automation and process improvements, and ensure crisis management protocols for significant fraud incidents.
• Cultivate relationships with US and Canadian regulators and industry peers, and maintain up-to-date documentation of fraud risk policies and standards.
• Ensure comprehensive fraud risk identification, prevention and detection across business units and recommend process changes to reduce risk exposure.

Required profile

• 8+ years of experience in financial crime and/or fraud risk management, AML/ATF, compliance or risk management, preferably in the financial sector.
• Track record designing, developing and implementing large-scale, standardized risk management systems and processes.
• Experience with a large global financial institution is advantageous.
• Experience supporting regulatory engagement and reporting.

Required skills

• Excellent written and oral communication, able to explain complex fraud and regulatory concepts in business terms.
• Influencing skills and stakeholder management across business units and functions.
• Organizational skills and ability to prioritize multiple tasks and projects.

What we offer

• Expected salary range of $125,100 to $175,100 CAD, with incentive programs tied to performance.
• Customizable benefits including health, dental, mental health, vision, disability, life and AD&D insurance, retirement savings plans and paid time off.
• A flexible, inclusive environment with learning and growth opportunities.