Customer Success Manager – Great Lakes

About the role

PointClickCare is seeking a Customer Success Manager to own the Great Lakes territory in the United States. The role is primarily remote, with 25‑50% travel to client sites and internal offices. You will partner with healthcare providers to ensure they maximize the value of PointClickCare’s platform.

Key responsibilities

• Build, grow, and expand relationships with clients at all organizational levels, including C‑suite, IT, clinical, and finance.
• Act as the primary point of contact to drive adoption, usage, and ROI of PointClickCare solutions.
• Identify and address client needs, providing strategic guidance and best‑practice recommendations.
• Collaborate with internal teams to resolve issues and deliver a world‑class customer experience.
• Travel to client locations and PointClickCare offices as required (25‑50% of the time).

Required profile

• Proven experience in customer success, account management, or SaaS sales within the healthcare sector.
• Strong communication skills with the ability to influence senior stakeholders.
• Comfortable working remotely while maintaining high visibility and collaboration.
• Willingness to travel regularly across the Great Lakes region.

Required skills

What we offer

• Flexible work arrangements (remote with occasional travel).
• Opportunities for professional growth in a fast‑growing health‑tech company.
• Access to AI‑enhanced tools and continuous training programs.
• Inclusive culture recognized for employee satisfaction and innovation.