Customer Success Manager – Economic Intelligence

About the role

Mastercard is looking for a Customer Success Manager to lead Economic Intelligence solutions within the Advisors Client Services team in Toronto. The role partners with a diverse global customer base, helping them extract macro‑economic and location insights to solve critical business problems across financial services, retail, telecommunications and travel sectors. The team provides end‑to‑end solutions, leveraging proprietary Mastercard data and third‑party sources to deliver tailored insights. The manager will act as a trusted advisor, ensuring customers achieve measurable value from the Economic Intelligence offerings.

Key responsibilities

• Build strong, credible relationships with clients and internal stakeholders.
• Proactively engage customers to enhance their knowledge and usage of Mastercard products and solutions.
• Analyze and synthesize market and consumer data to deliver actionable insights.
• Lead initiatives that support the growth and scalability of the Economic Intelligence product suite in the region.

Required profile

• Demonstrated experience in client‑facing roles.
• Ability to communicate complex data insights clearly.
• Strong relationship‑building and stakeholder‑management skills.
• Analytical mindset with experience in data‑driven decision making.

Required skills