Chief, Staff Employment and Administration Section

About the role

The Chief of the Staff Employment and Administration (SEA) Section leads a multidisciplinary team that delivers HR services for ICAO's international and local staff at headquarters and regional offices. Reporting to the Deputy Director for Human Resources, the role provides strategic direction and ensures high‑quality contract, benefits, pension, and medical administration.

Key responsibilities

• Plan, oversee, and manage all SEA activities, ensuring timely and accurate delivery across staff administration, benefits, social security, pension, medical clinic, and protocol units.
• Develop and execute the benefits and entitlements strategy in line with ICAO’s business plan.
• Provide policy guidance, conduct regular HR process reviews, and implement improvements and automation solutions.
• Coordinate audit follow‑up, establish internal controls, and prepare position papers for senior management.
• Lead, mentor, and evaluate the SEA team, fostering capacity building and knowledge transfer.
• Collaborate with cross‑functional teams to support broader HR initiatives and client satisfaction.

Required profile

• Extensive experience in senior HR management, preferably within an international or public‑sector organization.
• Proven leadership skills with a track record of managing multidisciplinary teams.
• Strong understanding of contract administration, benefits, pensions, and medical insurance policies.
• Ability to develop strategic HR policies and drive process improvements.
• Excellent communication and stakeholder‑management abilities.

Required skills