Web Customer Service Associate

About the role

The Web Customer Service Associate supports Simons’ online shoppers by answering questions about orders, returns, loyalty program, and website events. You will work in the Campus office in Quebec City, helping to create a seamless e‑commerce experience for customers.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat regarding purchases, order status, merchandise, and returns.
• Provide information about the Simons loyalty program and website‑only promotions or events.
• Use multiple internal platforms to locate order details, process returns, and update customer records.
• Maintain accurate documentation of interactions and follow‑up actions.
• Collaborate with other teams to resolve complex issues and improve the online service flow.

Required profile

• Strong oral and written communication skills in English and French.
• Detail‑oriented with good organizational abilities.
• Empathetic, friendly, and able to work in a fast‑paced, IT‑driven environment.

Required skills

What we offer

• Employee discount on Simons merchandise.
• Opportunities for career advancement within the company.
• Collaborative workspace with spacious offices and bright break areas.
• Access to a training area, changing rooms, kinesiology services, and a cafeteria with an affordable menu.
• Comprehensive benefits package and a flexible, inclusive work culture.