Student Information and Program Assistant

About the role

The Student Information and Program Assistant provides high‑level administrative and advisory support for Go Global’s international learning programs at UBC. Working in a busy reception environment, the role assists students, faculty, and partner institutions throughout the application and enrollment process.

Key responsibilities

• Compose and respond to complex in‑person, phone, email, and written inquiries, guiding students on registration, fees, insurance, and program requirements.
• Manage student documentation, including offer letters, registration packages, transcripts, and fee reconciliation for Go Global, Visiting International Research, and Global Seminar programs.
• Provide logistical and promotional support for events, webinars, pre‑departure seminars, and the Student Ambassador program.
• Maintain and update program databases, record‑keeping systems, and generate monthly statistical reports for internal and partner use.
• Assist with technical issues related to Gateway and Salesforce applications, Campus Wide Log‑in, and the Student Services Centre.

Required profile

• Strong knowledge of UBC’s international learning policies, enrollment services, and student support resources.
• Excellent communication skills, able to interact sensitively with a diverse, multilingual student population.
• Ability to identify and resolve complex queries, escalating only the most challenging cases.
• Detail‑oriented with experience in data entry, filing, and document management.

Required skills

• Salesforce