Registration and Administration Associate

About the role

The Registration and Administration Associate supports registration processes for UBC Continuing Professional Development (CPD) programs, providing external support to learners and administrative assistance to colleagues. The role links external partners with internal workflows, handling data entry, communications, event support, office administration and financial processing.

Key responsibilities

• Manage registration systems, enter customized details for webinars, conferences and eLearning modules, and resolve system issues.
• Maintain accurate learner records across multiple systems, handle unpaid accounts, and generate registration reports.
• Process refunds and payments according to course policies, reconcile fees, and prepare financial reports.
• Provide event support, including preparing participant kits, managing supplies, and assisting onsite at conferences.
• Communicate with learners regarding registration status, technical issues, and waiting‑list vacancies.

Required profile

• High school graduation plus one year of post‑secondary education and at least three years of related experience.
• Demonstrated commitment to equity, diversity and inclusion.
• Strong customer service orientation and ability to work with minimal supervision.

Required skills

• Intermediate proficiency with Microsoft Word, Excel, Outlook and internet databases.
• Experience using registration or event management systems.
• Effective oral and written communication and interpersonal skills.