Senior Customer Experience Associate – Yonge & Elm (Toronto)

About the role

Scotiabank is seeking a Senior Customer Experience Associate to join the new Yonge & Elm branch in Toronto. You will be the face of the branch, guiding customers through their financial journeys and ensuring a high‑quality experience at every touchpoint.

Key responsibilities

• Act as a lobby leader, triaging and assisting customers efficiently.
• Identify and fulfill simple sales opportunities, such as opening accounts, processing pre‑approved credit offers, and handling GICs.
• Build and nurture long‑standing customer relationships.
• Promote and demonstrate mobile and digital banking solutions to clients.
• Contribute to branch targets by meeting sales and service goals.

Required profile

• Strong customer‑service orientation with a friendly, professional demeanor.
• Ability to work a flexible schedule, including evenings as needed.
• Experience in simple sales, proactive marketing calls, and providing basic financial advice.
• Previous banking experience is a strong asset.

Required skills

What we offer

• Opportunities for professional development and career advancement.
• Collaborative, innovative team environment.
• Competitive compensation and benefits package.
• Supportive leadership focused on performance recognition.