Night Auditor - Loden Hotel

About the role

The Night Auditor ensures the hotel runs smoothly overnight while combining operational excellence with exceptional guest service. Reporting directly to the Director, Guest Operations, the role combines leadership, financial oversight and guest engagement at the Loden Hotel, a luxury boutique hotel in downtown Vancouver's Coal Harbour. It is a full-time salaried position of about 40 hours per week.

Key responsibilities

• Train and support new team members, especially during evening and weekend shifts.
• Provide exceptional guest service, from welcome to departure, and respond to guest inquiries with empathy.
• Monitor and manage safety and security protocols across the property.
• Carry out night audit duties: posting charges, reconciling accounts, generating reports and protecting revenue integrity.
• Collaborate with the Accounting team to resolve discrepancies and support group billing reconciliation and event oversight.
• Monitor overnight emails and reservations and ensure timely responses or follow-up.
• Represent the hotel's brand with professional presentation and contribute to business strategy and performance management.

Required profile

• Minimum high school diploma; post-secondary education in business, hospitality or a related field is an asset.
• Hotel experience, preferably in a luxury or boutique setting, is an asset but not required.
• Strong understanding of hotel operations and guest service standards, and strong verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment, with flexibility for overnight shifts, weekends and holidays, and emergency on-call availability.
• Valid driver's license and abstract; must be able to lift and move items up to 23 kg (25 lbs).
• Multilingual ability is an asset.

Required skills

• Proficiency in hotel management systems and Microsoft Office Suite.

Applications are made through the Wentworth careers site; only shortlisted candidates will be contacted.