Dining Reservations Agent

About the role

Fairmont Chateau Lake Louise in Banff National Park is hiring a Dining Reservation Agent. You will act as an ambassador for the service and cuisine of the hotel's dining, making guests feel welcome and valued so they can enjoy a memorable meal. The position is full-time and permanent, starting in November 2026, with a pay rate of $20.69 per hour.

Key responsibilities

• Book and enter dining reservation requests using the computerized reservation system.
• Maintain detailed knowledge of all Food & Beverage outlets and their menu offerings.
• Promote and sell in-house and upcoming Food & Beverage events.
• Work closely with Food & Beverage outlets to communicate guest requests and special celebrations.
• Answer telephone and email inquiries in a timely manner.

Required profile

• Customer service experience, preferably in a restaurant or hospitality setting.
• Ability to work on holidays, weekends, overnight and other non-day shifts; applying indicates willingness to meet these requirements.
• Must be legally eligible to work in Canada; the hotel cannot help obtain work authorization.

Required skills

• POS platforms such as Silverware and OpenTable.
• Microsoft Office Suite (Word, Excel, Outlook).

What we offer

• Subsidized on-site accommodation for full-time permanent employees.
• One complimentary meal per shift in the staff cafeteria (additional meals $8 each).
• Medical, vision and dental benefits, plus mental health, orthodontics, fertility drugs and gender affirmation coverage.
• Defined contribution pension plan with employer matching up to 5% of annual earnings.
• Travel program with discounts on rooms and food and beverage at Fairmont and Accor properties worldwide, and the Mountain Explorer program with 50% off food and beverage at Banff, Lake Louise, Jasper and Whistler resorts.
• Opportunities to grow within the resort and across 5,000 Accor properties.