Housekeeping Rooms Experience Specialist

About the role

The Housekeeping Rooms Experience Specialist ensures that guest rooms and public areas of the Loden Hotel and Arden Hotel are kept to the highest standards of cleanliness, safety and presentation, in line with the Loden's luxury service standards. Reporting to the Housekeeping Manager, the role supports housekeeping operations and guest comfort through meticulous attention to detail and proactive service. It is open to full-time or part-time candidates on eight-hour shifts, with flexible scheduling by mutual agreement and possible weekend work.

Key responsibilities

• Maintain a calm, professional demeanor and adapt to a dynamic environment
• Complete daily housekeeping task lists independently, such as making beds, vacuuming, linens and bathroom cleaning, in line with Loden's service standards and task guidelines
• Follow housekeeping time task guidelines and lost and found procedures
• Inspect guest rooms, public areas and back-of-house spaces daily and report deficiencies to management
• Keep up to date on hotel facilities, policies and service expectations
• Work safely according to WorkSafe BC requirements, independently and as part of a team
• Collaborate with other departments, such as Valet, and attend departmental and hotel meetings as required

Required profile

• Minimum high school diploma or equivalent; post-secondary education is an asset
• Hotel experience, preferably in a luxury or boutique hotel, is an asset but not required
• Valid driver's license and abstract required
• Able to lift and move items up to 23 kg (25 lbs.) including housekeeping carts and vacuums
• Flexible availability, including weekends, holidays and peak periods

Required skills

• Exceptional interpersonal skills and strong verbal communication
• Strong attention to detail and ability to work under pressure
• Ability to prioritize workload and work independently and collaboratively

Applications are made through the Wentworth Careers page; only shortlisted candidates will be contacted.