Hotel Ambassador (Loden & Arden Hotels)

About the role

The Ambassador is a front-of-house role at the Loden Hotel and the Arden Hotel in downtown Vancouver, reporting directly to the Director, Guest Operations. The role centres on hospitality excellence, proactive guest engagement and coordinating arrival and departure experiences. It is open to full-time or part-time candidates on eight-hour shifts, with flexible scheduling by mutual agreement and possible weekend work.

Key responsibilities

• Serve as the first point of contact, greeting all guests warmly and immediately.
• Maintain a presence in the lobby offering exceptional service.
• Give guests directional assistance with local knowledge.
• Deliver luggage and personal items on time and handle them carefully on storage.
• Coordinate guest experiences such as cycling experiences, bike servicing and dry cleaning.
• Support the Front Office team during peak periods and help with operational needs.
• Communicate professionally with guests and staff, and know hotel safety practices and emergency procedures.
• Know hotel hours, amenities and room rates.

Required profile

• Minimum high school diploma; post-secondary education in business, hospitality or a related field is an asset.
• 1-2 years in a guest-facing role; luxury or boutique hotel experience is an asset but not required.
• Valid driver's license and abstract required.
• Able to lift and move items up to 23 kg (25 lbs).
• Flexible availability, including weekends and holidays.

Required skills

• Exceptional interpersonal and strong verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of Vancouver's attractions, culture and experiences is an asset.

Applications are made through the Wentworth careers site; only shortlisted candidates will be contacted.