IT Helpdesk Technician – Evening Shift

About the role

The IT Helpdesk Technician works the evening shift (1 PM‑10 PM) to provide technical assistance to studio users, ensuring software, hardware, and network issues are resolved quickly and efficiently.

Key responsibilities

• Provide technical assistance on user requests via chat, email, and ticketing system.
• Document progress and solutions in tickets and the internal wiki.
• Resolve network problems, hardware and software errors, and outages.
• Install, configure, and image workstations; set up accounts, permissions, and move equipment.
• Maintain, upgrade, and manage the render farm, handling after‑hours requests.
• Diagnose and troubleshoot issues with cloud‑hosted email and other studio applications.

Required profile

• Strong troubleshooting and problem‑solving abilities.
• Quick learner with a customer‑service mindset.
• Experience with workstation hardware support.
• Knowledge of Active Directory, DNS, DHCP, and Group Policy.
• Familiarity with computer imaging and cloud‑hosted email systems.

Required skills

• Active Directory
• DNS
• DHCP
• Group Policy (GPO)
• Computer imaging
• Cloud hosted email

What we offer

• Competitive total rewards package with extended health, dental, vision, and mental‑health benefits.
• Pet‑friendly studio, onsite gym, and regular social events.
• Opportunities for continuous learning, mentorship, and career growth.
• Direct deposit and flexible, supportive workplace culture.