Front Desk Agent – Full‑Time Hospitality Role

About the role

The Front Desk Agent will be the first point of contact for guests at The Josie Hotel, delivering a warm, professional and personalized experience. Working in a fast‑paced ski‑resort environment, you will handle reservations, check‑ins, check‑outs and guest inquiries while promoting hotel services.

Key responsibilities

• Greet all guests promptly and courteously.
• Make and manage reservations, upsell packages and add‑ons.
• Accurately process check‑in and check‑out, handling cash floats and other monetary transactions.
• Answer telephone calls with a friendly tone and route guest requests to the appropriate department.
• Maintain up‑to‑date knowledge of room inventory, rates and layouts.
• Collaborate with other departments and uphold security and safety procedures.
• Work flexible shifts including mornings, evenings, holidays and weekends.

Required profile

• Service‑oriented attitude with strong verbal and written communication skills.
• Ability to thrive in a fast‑paced hotel environment and stand for up to 8 hours per shift.
• Numerical accuracy, attention to detail and basic arithmetic competence.
• Professional presentation and willingness to learn and grow.
• Legal eligibility to work in Canada (Canadian citizen, permanent resident or holder of an open work permit).

Required skills

• Computer literacy.
• Experience with a Hotel Property Management System (PMS) – an asset.