Food Service Supervisor – Shift Manager

About the role

We are looking for a reliable Food Service Supervisor/Shift Manager to lead daily operations at our A&W restaurant in Vernon, BC. This full‑time, permanent position involves overseeing the front‑line team, ensuring food quality, safety and delivering excellent guest experiences.

Key responsibilities

• Supervise and coordinate staff activities during assigned shifts, assign stations and manage breaks.
• Open and close the restaurant, following safe cash‑handling and security procedures.
• Address operational, staff or guest concerns professionally and calmly.
• Support training, coaching and onboarding of new employees.
• Ensure compliance with food safety, sanitation and workplace safety standards.
• Complete shift documentation, inventory counts and waste monitoring.
• Assist with basic food and labour cost control and routine administrative tasks.
• Maintain a clean, organized and welcoming restaurant environment.
• Deliver prompt, friendly service and handle guest concerns using A&W recovery standards.

Required profile

• Previous supervisory or shift‑lead experience in a fast‑service restaurant.
• Strong leadership, communication and problem‑solving abilities.
• Flexibility to work varied hours, including opening or closing shifts.
• Commitment to safety, quality and consistent guest service.
• Reliability, punctuality and a team‑oriented mindset.

Required skills

What we offer

• Consistent year‑round employment in a respectful, people‑centred workplace.
• Opportunities for growth, increased responsibility and career advancement.
• Flexible scheduling where operationally possible.
• Optional employee‑contributed medical and dental benefits (single or family).
• Group RRSP, basic and optional life insurance.