Customer Service Supervisor – Retail

About the role

The Customer Service Supervisor will lead a retail team to deliver exceptional service and drive sales performance. Based in Edmonton, this full‑time position reports to store management and ensures smooth daily operations.

Key responsibilities

• Supervise staff, including apprentices, temporary workers, and volunteers.
• Assign duties, create work schedules, and coordinate activities of sales workers.
• Handle customer requests, complaints, and resolve supply shortages.
• Manage cash handling procedures and oversee financial transactions.
• Conduct performance reviews and provide coaching to team members.
• Maintain a non‑smoking work environment and ensure compliance with store policies.

Required profile

• Secondary school graduation or equivalent experience.
• 1–2 years of relevant retail or customer‑service experience.
• Accurate, organized, reliable, and flexible with strong judgment.
• Excellent written communication and a client‑focused mindset.
• Ability to multitask and work effectively as a team player.

Required skills

• Cash management.
• Schedule planning.
• Performance evaluation.

What we offer

• Competitive hourly wage (CAD 24–36).
• Health benefits including dental, disability, health care, and paramedical coverage.
• Group and life insurance, long‑term care, and travel insurance.
• Bonus opportunities and benefits as per collective agreement.
• Free parking on site.