Customer Service Supervisor – Retail
Cloud Star · Edmonton
Job description
About the role
The Customer Service Supervisor will lead a retail team to deliver exceptional service and drive sales performance. Based in Edmonton, this full‑time position reports to store management and ensures smooth daily operations.
Key responsibilities
- Supervise staff, including apprentices, temporary workers, and volunteers.
- Assign duties, create work schedules, and coordinate activities of sales workers.
- Handle customer requests, complaints, and resolve supply shortages.
- Manage cash handling procedures and oversee financial transactions.
- Conduct performance reviews and provide coaching to team members.
- Maintain a non‑smoking work environment and ensure compliance with store policies.
Required profile
- Secondary school graduation or equivalent experience.
- 1–2 years of relevant retail or customer‑service experience.
- Accurate, organized, reliable, and flexible with strong judgment.
- Excellent written communication and a client‑focused mindset.
- Ability to multitask and work effectively as a team player.
Required skills
- Cash management.
- Schedule planning.
- Performance evaluation.
What we offer
- Competitive hourly wage (CAD 24–36).
- Health benefits including dental, disability, health care, and paramedical coverage.
- Group and life insurance, long‑term care, and travel insurance.
- Bonus opportunities and benefits as per collective agreement.
- Free parking on site.
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Published 1 month ago
Expires 1 day from now
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Cloud Star
Edmonton
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