Automotive Service Advisor
dueckgm · Vancouver
Description du poste
About the role
The Service Advisor is a customer‑focused professional who ensures a positive service experience by providing accurate estimates, clear explanations, and continuous updates throughout the repair process.
Key responsibilities
- Greet customers promptly, determine their needs and record vehicle information.
- Conduct a walk‑around inspection, capture concerns and create detailed work orders.
- Prepare cost and time estimates and assign jobs to technicians.
- Explain technical issues and recommended repairs in understandable language.
- Track vehicle progress, update customers on completion times and maintain high CSI ratings.
- Follow‑up after service with phone calls and encourage completion of the GM Service Survey.
Required profile
- Excellent communication, interpersonal and organizational abilities.
- Ability to translate technical information into customer‑friendly language.
- Strong time‑management skills, especially during high‑volume periods.
- Adaptable, creative problem‑solver who works well both independently and in a team.
Required skills
- 1‑2 years experience as a service consultant or advisor in the automotive industry.
- Technical vehicle knowledge and ability to produce accurate estimates.
- Mathematical aptitude for cost calculations.
- Valid BC driver’s licence (class 5) with a clean driving record.
What we offer
- Highly competitive compensation plans.
- Extended health and dental benefits.
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dueckgm
Vancouver
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