Senior Specialist, Franchise Growth & Enablement
mastercard · Canada
Description du poste
About the role
Mastercard is looking for a Senior Specialist to join its Franchise Growth & Enablement team. You will help drive global onboarding, registration programs and data‑driven insights for ecosystem participants, ensuring a seamless experience across the payments network.
Key responsibilities
- Collaborate with internal teams to own and continuously improve the registration framework.
- Lead initiatives that guarantee accurate registration across multiple programs.
- Provide subject‑matter‑expert support to customers throughout the registration process.
- Identify process‑improvement opportunities and enhance overall customer experience.
- Create end‑to‑end documentation, training guides, and standard operating procedures.
- Assist in preparing presentations, tracking metrics, and reporting trends to senior management.
Required profile
- Energetic and driven professional with senior‑level experience in global onboarding or registration programs.
- Strong analytical mindset with the ability to translate data into actionable insights.
- Excellent communication skills for interacting with diverse ecosystem participants.
- Proven ability to work cross‑functionally and manage stakeholder relationships.
Required skills
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mastercard
Canada