Customer Service Representative – Luxury Retail

About the role

Join a luxury goods retailer in Toronto’s Yorkville district as a Customer Service Representative. You will be the first point of contact for high‑end clients, delivering memorable experiences that reflect the brand’s premium standards.

Key responsibilities

• Perform full administration duties and follow‑up related to customer service.
• Develop and retain relationships with customers, ensuring unique and memorable experiences.
• Greet, serve, and follow up with clients in a professional manner.
• Create and update client files with accurate information.
• Assist with special projects such as sales set‑up, merchandising, and stockroom tasks when needed.
• Maintain high standards of overall customer service.

Required profile

• Well‑presented candidate with excellent communication skills.
• Ability to provide personalized service to luxury clientele.

Required skills

What we offer

• Opportunity to work in a prestigious retail environment.
• Engaging team focused on delivering exceptional client experiences.