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Customer Experience Co-worker III

IKEA · Vaughan

New
🇬🇧 English

Job description

About the role

We are looking for a Customer Experience Co‑worker III to deliver friendly, efficient service to IKEA visitors. You will engage with guests, resolve issues quickly and help create a positive shopping experience that encourages repeat visits.

Key responsibilities

  • Provide excellent service across all customer assignments, handling queues and inquiries with compassion.
  • Engage customers in a friendly manner to ensure a rewarding experience.
  • Meet operational KPIs and contribute to customer loyalty goals.
  • Support colleagues and stakeholders by sharing knowledge and developing skills.
  • Identify opportunities to improve the customer journey and encourage repeat visits.

Required profile

  • At least 6 months of retail customer‑service experience (returns or cashier experience a plus).
  • Strong attention to detail and ability to juggle multiple priorities while staying positive.
  • Excellent interpersonal skills; comfortable starting conversations with customers.
  • Comfortable using computers and general technology.
  • Physically able to lift items up to 50 lb in a fast‑paced environment.

Required skills

    What we offer

    • Wellness days in addition to vacation.
    • Extended health, dental and vision coverage for you and your family.
    • RRSP with IKEA matching contributions.
    • Eligibility for an annual bonus incentive plan.
    • Flexible spending account and life insurance.
    • Merchandise and restaurant discounts, free drinks and healthy meal options.
    • Parental and bereavement leave.
    • Employee assistance program supporting mental, physical and financial wellbeing.

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    Published 22 hours ago

    Expires 1 month from now

    13 views · 0 applications

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    IKEA

    Vaughan