Department Manager – Retail

About the role

As a Department Manager at H&M you will lead a store team, fostering an inclusive and collaborative culture while driving sales and operational excellence. You will ensure a high‑quality visual and customer experience that aligns with global brand standards.

Key responsibilities

• Oversee the overall customer experience in the department, ensuring visual and commercial standards are met.
• Analyse sales data, set targets and develop action plans to improve results and profitability.
• Promote the Hello Member loyalty app and in‑store sustainability initiatives.
• Manage cost‑efficient operations, including fitting‑room and checkout routines.
• Maintain a clean, well‑stocked sales floor and back‑of‑house areas.
• Stay up‑to‑date with fashion trends, competitors and relevant influencers.
• Recruit, onboard, coach and evaluate team members, supporting their development.
• Coordinate scheduling, planning and communication with visual merchandisers and other store colleagues.

Required profile

• Strong leadership and people‑management capabilities.
• Commercial mindset with the ability to identify and act on sales opportunities.
• Excellent communication skills and a customer‑focused attitude.
• Ability to work in a fast‑paced retail environment and meet performance targets.
• Commitment to upholding brand standards and legal requirements.

Required skills