Department Manager

About the role

As a Department Manager at H&M, you will lead and inspire a store team, fostering an inclusive culture that drives collaboration and an entrepreneurial spirit. You will ensure an excellent operational and visual experience for customers, colleagues, and the brand.

Key responsibilities

• Oversee the total omni‑channel customer experience, ensuring visual and commercial standards align with global guidelines.
• Analyze sales and budget data, set targets, and develop plans to optimise results and profitability.
• Promote the Hello Member loyalty app and in‑store sustainability initiatives.
• Maintain cost‑efficient department operations, including fitting‑room and checkout routines.
• Stay up‑to‑date with fashion trends, competitors and influencers, and share product knowledge with the team.
• Recruit, onboard, evaluate performance, upskill and develop team members, and manage scheduling.
• Collaborate with the Visual Merchandiser team to ensure high‑quality product presentation and stock levels.

Required profile

• Strong leadership and people‑development capabilities.
• Ability to analyse sales performance and create actionable plans.
• Good understanding of fashion trends and retail visual standards.
• Commitment to delivering excellent customer service.
• Attention to operational detail and compliance with store procedures.

Required skills