Customer Experience Co-worker III

About the role

We are looking for a Customer Experience Co‑worker III to deliver friendly, efficient service to IKEA visitors. You will engage with guests, resolve issues quickly and help create a positive shopping experience that encourages repeat visits.

Key responsibilities

• Provide excellent service across all customer assignments, handling queues and inquiries with compassion.
• Engage customers in a friendly manner to ensure a rewarding experience.
• Meet operational KPIs and contribute to customer loyalty goals.
• Support colleagues and stakeholders by sharing knowledge and developing skills.
• Identify opportunities to improve the customer journey and encourage repeat visits.

Required profile

• At least 6 months of retail customer‑service experience (returns or cashier experience a plus).
• Strong attention to detail and ability to juggle multiple priorities while staying positive.
• Excellent interpersonal skills; comfortable starting conversations with customers.
• Comfortable using computers and general technology.
• Physically able to lift items up to 50 lb in a fast‑paced environment.

Required skills

What we offer

• Wellness days in addition to vacation.
• Extended health, dental and vision coverage for you and your family.
• RRSP with IKEA matching contributions.
• Eligibility for an annual bonus incentive plan.
• Flexible spending account and life insurance.
• Merchandise and restaurant discounts, free drinks and healthy meal options.
• Parental and bereavement leave.
• Employee assistance program supporting mental, physical and financial wellbeing.