Worker Advisor – Public Service Role

About the role

The Worker Advisor provides independent assistance, advice, and representation to workers and their dependants on Workers Compensation Board claims and appeals, while contributing to policy and service improvements.

Key responsibilities

• Assist workers and dependants with WCB claim inquiries, appeals and representation.
• Assess existing services, policies and legislation, and participate in committees to recommend enhancements for the Worker Advisor Office.
• Manage multiple cases efficiently, ensuring deadlines are met and accurate documentation is maintained.

Required profile

• Post‑secondary education in social sciences or a related field, or an equivalent combination of education, training and experience.
• Experience interpreting, applying and explaining legislation or policies.
• Strong organizational, case‑management, critical‑thinking and decision‑making abilities.
• Excellent written and verbal communication skills for diverse audiences.

Required skills

• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) or similar applications.

What we offer

• Competitive salary range $67,671–$86,622 per year.
• Defined pension plan, life insurance and long‑term disability coverage.
• Employer‑paid health benefits including dental, vision and extended health services.
• Annual health spending account, flexible work arrangements and generous vacation entitlements.