User Support Technician
Connex Telecommunications Inc. · Richmond Hill
Job description
About the role
Connex Telecommunications is seeking a User Support Technician to join its Richmond Hill team. The role focuses on delivering technical assistance and customer service to internal users, troubleshooting issues, and maintaining accurate documentation of solutions.
Key responsibilities
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Provide customer service and manage incidents.
- Document solutions and update the knowledge base.
- Escalate complex issues to senior engineers when necessary.
Required profile
- College, CEGEP or other non‑university certificate or diploma (1‑2 years).
- 7 months to less than 1 year of relevant experience.
- Willingness to work early‑morning or evening shifts.
- Ability to maintain problem and solution logs accurately.
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Connex Telecommunications Inc.
Richmond Hill
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