User Support Technician
Connex Telecommunications Inc. · Richmond Hill
Description du poste
About the role
Connex Telecommunications is seeking a User Support Technician to join its Richmond Hill team. The role focuses on delivering technical assistance and customer service to internal users, troubleshooting issues, and maintaining accurate documentation of solutions.
Key responsibilities
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Provide customer service and manage incidents.
- Document solutions and update the knowledge base.
- Escalate complex issues to senior engineers when necessary.
Required profile
- College, CEGEP or other non‑university certificate or diploma (1‑2 years).
- 7 months to less than 1 year of relevant experience.
- Willingness to work early‑morning or evening shifts.
- Ability to maintain problem and solution logs accurately.
Questions fréquentes
Pourquoi signalez-vous cette offre ?
Aller plus loin
Salaires, guides et recherches au Canada.
Postulez en 30 secondes
Entrez votre email pour postuler. Un compte sera cree automatiquement.
En continuant, vous acceptez nos conditions d'utilisation.
Deja un compte ? Connexion
Une question sur cette offre ?
Posez-la ici : vous recevrez le récapitulatif de l'offre par e-mail, tout de suite.
Publie il y a 1 mois
6 vues · 0 interesses
Boostez vos chances
Importez votre CV : nous vous proposons les offres qui matchent votre profil.
Analyse de votre CV en cours...
Connex Telecommunications Inc.
Richmond Hill
Offres similaires
-
Telecommunications Account Agent
Abstract Group Inc. Richmond Hill -
Ingénieur.e études de réseaux électriques
CIMA+ Montréal -
Ingénieur senior en télécommunications
CIMA+ Laval -
Senior Customer Support Manager / System Manager
motorolasolutions Quebec -
Senior Structured Cabling Technician
AmpThink Toronto