Technology Operations – Service Desk Student Role

About the role

This full‑time student position supports OLG’s Technology Operations team by delivering reliable user technology services. You will work on a variety of assignments across service management, cloud operations, and infrastructure, gaining hands‑on experience in a large IT environment.

Key responsibilities

• Execute day‑to‑day service delivery and resolve technical support tickets promptly.
• Assist with testing, implementation, and integration of new applications to ensure stability.
• Research and stay current on emerging technology trends and best practices.
• Collaborate with business partners across OLG to promote understanding of IT processes.
• Maintain documentation and contribute to continuous improvement initiatives.

Required profile

• Currently enrolled in a post‑secondary program (computer science, IT, business administration, or project management).
• Experience in at least one IT domain (e.g., service desk, cloud, networking).
• Strong verbal and written communication skills.
• Ability to work independently and as part of a fast‑paced team.
• Self‑motivated with a desire to learn new technologies.

Required skills

• Fundamental understanding of information technology tools and services.
• Basic knowledge of service management applications and infrastructure operations.

What we offer

• Growth‑focused environment with personalized development programs.
• 24/7 access to online learning platforms.
• Commitment to equity, diversity, and inclusion.