Service Navigator – Lifespan (Mobile Mental Health Clinic)

About the role

The Service Navigator (lifespan) works within the Mobile Mental Health & Addictions Clinic to connect individuals with appropriate mental health and addiction services, especially in unserved or underserved areas.

Key responsibilities

• Collaborate with community partners to reduce barriers and develop collaborative approaches ensuring access to mental health and addiction services for unserved or underserved individuals.
• Assess clients’ housing needs, screen patrons, make recommendations for supports and services, and develop individualized recovery plans.
• Provide side‑by‑side support, supportive counselling, and direct service navigation, while maintaining accurate client records and statistical data.

Required profile

• BSW preferred or equivalent experience.
• Knowledge of mental health issues, concurrent disorders, dual diagnosis, brain injuries, poverty, homelessness, and trauma‑informed approaches.
• Experience with community resources, networking, outreach, risk assessment, case management, advocacy and counselling.

Required skills

• Computer literacy.
• Valid driver’s license.

What we offer

• Healthcare of Ontario Pension Plan (HOOPP) and comprehensive health benefits.
• Employee & Family Assistance Program and paid vacation days.
• Learning and professional development opportunities.