Senior Partnership Manager – North America

About the role

Tidio, a leading AI‑powered customer service platform, is looking for a Senior Partnership Manager to own and expand its partner channel across the United States and Canada. This remote, full‑time position will drive the entire partnership lifecycle, from prospecting to long‑term growth, supporting Tidio’s third revenue engine.

Key responsibilities

• Build and manage a portfolio of high‑performing agency, affiliate, and e‑commerce partners in North America.
• Proactively source, negotiate, and close new partnerships through outbound outreach, marketplaces, and industry events.
• Own the full partnership lifecycle: onboarding, activation, enablement, and ongoing relationship management.
• Enable partners to generate revenue by guiding go‑to‑market activities and identifying expansion opportunities.
• Represent Tidio at conferences and events to raise brand awareness and attract new partners.
• Monitor partner performance, analyze metrics, and implement strategies to increase engagement and revenue.

Required profile

• 5+ years of experience in B2B SaaS partnerships, channel sales, or business development.
• Proven track record of acquiring partners through outbound prospecting.
• Experience building or scaling early‑stage partnership programs is highly preferred.
• Strong communication and relationship‑building skills with a results‑oriented mindset.

Required skills

What we offer

• Opportunity to shape an early‑stage partner program and impact thousands of companies.
• Remote work flexibility with a collaborative international team.
• Competitive compensation and growth potential within a fast‑growing AI SaaS company.