Senior Leader, Employee & Individual Benefits

About the role

Victor Canada is seeking a Senior Leader for its Employee & Individual Benefits business in Canada, covering health, dental and disability benefits. The role sets the strategic direction and performance of the business and works closely with internal stakeholders, carriers, plan advisors and key clients. It is a hybrid position with at least three days a week in the office.

Key responsibilities

• Set the strategic direction and growth plan for the Employee & Individual Benefits business, aligned to firm and market objectives.
• Lead business transformation by simplifying and innovating how work is delivered across the operating model.
• Guide, mentor and develop a multidisciplinary leadership team across administration, underwriting, sales and client service.
• Foster a client-centric, innovation-oriented culture focused on service excellence and operational efficiency.
• Be accountable for divisional P&L performance and drive profitable growth.
• Define, monitor and report on key KPIs such as client retention, service levels, profitability, new business win rate, productivity and operational effectiveness.
• Serve as strategic partner and senior escalation point for carriers, plan advisors and major clients.
• Negotiate and manage commercial agreements, SLAs and contracts with carriers and key partners.
• Champion technology modernization, process automation, data analytics and AI-enabled initiatives.
• Build a high-performing, inclusive organization and represent the business internally and externally.

Required profile

• Bachelor's degree in a relevant discipline or equivalent education and experience.
• 12+ years of progressive leadership experience in group benefits, retiree (non-wealth) benefits or employee benefits administration, ideally with P&L responsibility.
• Proven experience leading leaders across administration, underwriting, sales and client service.
• Demonstrated track record of leading business transformation, operational modernization and change management.

Required skills

• Deep technical knowledge of group and retiree benefits products (health, dental and disability), administration processes and regulatory requirements.
• Strong commercial acumen with pricing, underwriting governance, margin management and P&L leadership.
• Experience overseeing technology, automation, data and AI-enabled initiatives.
• Excellent stakeholder management, negotiation and communication skills.

Marsh, the parent company, describes itself as a global leader in risk, reinsurance and capital, people and investments, and management consulting. Victor is a managing general underwriter and managing general agent in Canada. Professional development, career opportunities and benefits are offered.