Senior Customer Success Manager

About the role

As a Senior Customer Success Manager, you will own and grow relationships with a portfolio of enterprise financial services clients, including global and regional banks. Acting as a trusted advisor, you’ll guide customers through their journey with CUBE, ensuring strong product adoption, measurable value, and successful renewals.

Key responsibilities

• Own customer health, adoption, and satisfaction across your accounts
• Build senior stakeholder relationships across Compliance, Risk, Legal, and Technology teams
• Drive value realisation through regular reviews, insights, and success planning
• Lead renewal strategy and execution, starting 6–12 months ahead of contract expiry
• Deliver training, enablement, and best practice guidance to maximise platform usage
• Act as the voice of the customer internally, influencing product and service improvements

Required profile

• 5+ years of experience in Customer Success or Account Management within B2B SaaS
• Strong background working with enterprise clients in financial services
• Proven experience managing complex renewals and multi‑stakeholder relationships
• Solid understanding of regulatory/compliance environments, preferably in banking