Retail Team Lead – Store Operations

About the role

Kiokii is expanding its presence in North America with a new store at Lime Ridge Mall. As a Retail Team Lead you will set the standard for sales excellence and customer service, guiding associates to deliver an outstanding shopping experience.

Key responsibilities

• Assist store management in overseeing daily operations and ensuring efficient workflows.
• Provide clear direction, support, and on‑the‑job training to store associates.
• Maintain store appearance and safety standards in line with company policies.
• Support staffing needs and align schedules with business demands.
• Address customer inquiries, resolve issues, and escalate when necessary.
• Drive sales performance to meet store targets and key metrics.
• Participate in store opening setup and merchandising activities.

Required profile

• Minimum 1 year of retail experience; leadership or supervisory experience preferred.
• Passion for Asian beauty products and a commitment to continuous learning.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast‑paced, dynamic retail environment.
• Physical ability to lift up to 30 lb.

Required skills