Project Coordinator (Digital)

About the role

Critical Mass is hiring a Project Coordinator (Digital) to support the delivery of projects centred on website content updates launched under embargo, with tight client deadlines. The role works closely with cross-functional, multi-project teams to keep deliverables on time and on budget, within scope and timeline. It reports to a Project Manager and sits alongside design, content authoring, QA and technology leads, supporting communication with Nissan and INFINITI teams.

Key responsibilities

• Help build project plans and schedules, and track progress, needs and day-to-day activities
• Review project briefs and Data Decks and turn them into clear deliverables, timelines and requirements
• Learn PMO practices and templates, outline key activities and dependencies (Data Deck receipt, design, authoring, QA, UAT, embargo lift and launch) and share milestone updates with the team
• Monitor client and partner turnaround against agreed timelines and flag slippage early
• Keep hours, budget and change request logs accurate and prepare inputs for monthly hours reconciliation with the client
• Take part in resourcing planning, maintain accurate bookings across design, authoring, QA and technology, and assist in acquiring resources
• Plan and manage internal and external communications, draft status updates and escalation emails, and coordinate QA and UAT rounds, tracking fixes and sign-off
• Follow embargo procedures for access, file handling and distribution lists
• Schedule and run internal meetings, capture notes and follow up on action items
• Prepare status updates, document deliverables and timings, and keep project trackers current
• Work with senior team members to learn best practices and solve problems

Required profile

• Bachelor's degree or equivalent experience
• Foundational project coordination skills (schedules, dependencies, trackers)
• Attention to detail and organization, able to prioritize in fast-paced, cross-functional settings
• Clear written and verbal communication, comfortable using approved AI tools such as Microsoft Copilot within client confidentiality rules
• Ownership, initiative, quick adaptation to change and comfort with high-pressure periods
• Curious, growth-oriented and collaborative
• Experience or interest in website or content production (CMS, vehicle or product pages)
• Able to work Eastern time, Monday to Friday, around Canadian holidays

Required skills

• Working knowledge of Excel and Teams/Outlook
• Familiarity with Workfront and Jira is a plus; training provided

What we offer

• Global maternity and parental leave
• Competitive benefits package, vacation, compassionate leave, wellness days and flex days
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts