Product Operations Manager

About the role

Indigo is looking for a Product Operations Manager in Calgary. The role turns Indigo's visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while driving sales, engagement, loyalty and profitability. It covers the full product life cycle, from changeovers and door-to-floor to returns, cycle counting, markdowns, promotional setup, reportal maintenance and inventory, keeping everything aligned with brand standards.

The manager reports to the General Manager and works closely with the Regional Director/District Manager. Key performance metrics include Net Promoter Score, net sales and profitability, Key Process Scorecard, Visual Merchandising Assessment, door-to-floor units per hour and store engagement score.

Key responsibilities

• Lead product operations priorities at store level, supporting the General Manager and providing direction to Product Operations and Visual Operations Leaders
• Ensure the Indigo Experience and R.E.A.D. customer service model are delivered through active coaching and the SGL practices
• Own the operational cycle and product flow, using sales, inventory, shrink and process data to drive inventory routines such as MyCount, Reportal, returns, audits, markdowns and loss prevention
• Lead merchandising execution, including product presentation, promotions, signage, inventory routines and story changeovers
• Support labour planning, clarify roles and accountability, and recruit, coach and retain high-performing teams
• Take part in talent reviews, calibration and succession planning, and address performance, conduct and engagement risks
• Drive employee engagement, lead store health and safety compliance, and model Indigo's guiding principles

Required profile

• 2-3 years of progressive leadership experience in specialty retail and/or multi-unit environments, in a customer-facing setting
• College degree preferred, or equivalent education and experience
• Experience leading operational, inventory and/or merchandising processes
• Bilingualism (French/English) required for Quebec roles
• Flexible schedule including early mornings, evenings, weekends and holidays, and ability to work on the sales floor and lift up to 40 lbs

Required skills

• Interpreting sales, inventory, shrink and operational metrics to identify opportunities
• Recruiting, developing and retaining teams, with coaching of front-line staff
• Communication, problem solving and managing competing priorities
• Operational discipline, merchandising, inventory control, compliance and loss prevention
• Adaptability and use of technology, including AI-enabled tools
• Maintaining required certifications such as First Aid and Joint Health & Safety Committee