Product Integrity Specialist

About the role

ProPharma is seeking a Product Integrity Specialist to evaluate data for product complaints and adverse events. The role supports clients in the biotech, medical device, and pharmaceutical sectors by ensuring accurate case handling, follow‑up, and regulatory compliance.

Key responsibilities

• Review Product Complaint (PC) and Adverse Event (AE) cases created by Medical Information and determine required actions.
• Coordinate product retrievals for selected clients when applicable.
• Conduct outbound follow‑up calls, gather additional information, and create response letters.
• Enter electronic correspondence, generate reconciliation reports, and update case records.
• Identify new or follow‑up AE and PC details and report them to appropriate contacts.
• Provide administrative support to the Medical Information group, manage inboxes, and handle inbound calls.
• Perform other duties as assigned.

Required profile

• Excellent verbal and written English, with strong American English proofreading skills.
• Working knowledge of medical terminology, regulatory requirements, and industry standards.
• Accurate and efficient data‑entry abilities.
• Ability to multitask, maintain attention to detail, and meet tight timelines.
• Proactive problem‑identification and independent decision‑making.

Required skills

• Medical terminology
• Regulatory compliance knowledge
• Data entry
• Proofreading in American English

What we offer

• Opportunity to work with leading biotech and pharmaceutical clients.
• Dynamic, collaborative environment focused on scientific advancement.