Physician Support Specialist

About the role

The Physician Support Specialist provides essential administrative and clinical‑adjacent assistance to physicians and clinic teams at CASA Mental Health. Working in a fast‑paced mental‑health environment, you will help ensure smooth day‑to‑day operations, accurate documentation, and seamless patient care.

Key responsibilities

• Coordinate physician schedules, appointment bookings, re‑bookings and follow‑up sessions using EMR and Outlook.
• Support virtual, in‑person and telephone appointments, including room bookings and videoconferencing.
• Manage EMR workflows such as chart closures, document uploads, task routing and record maintenance.
• Perform medical transcription and prepare clinical documents, discharge summaries and external forms.
• Create spreadsheets, tracking tools, reports and operational documentation to support clinic workflows.
• Track onboarding, training and certification requirements for new team members.
• Organise meetings, agendas, case conferences and record minutes.
• Maintain confidential records in compliance with privacy legislation and CASA policies.
• Collect vital signs, initiate referrals and escalate crisis calls as needed.
• Support workflow improvement initiatives and provide cross‑coverage during absences or peak periods.

Required profile

• Strong attention to detail and ability to work independently within established procedures.
• Knowledge of medical terminology and clinical administrative processes.
• Sound judgment, accuracy, confidentiality and adaptability.

Required skills

• Proficiency with Microsoft Word, Outlook and Excel.
• Experience using EMR systems for scheduling and documentation.
• Medical transcription ability.

What we offer

• Life‑work harmony with a Monday‑to‑Friday schedule (7.25 hours per day).
• Competitive benefits and a supportive, mission‑driven environment.
• Opportunity to empower children, youth and families through mental‑health care.