Operations Manager – Pest Control Services

About the role

Rentokil Terminix is seeking an experienced Operations Manager to lead a team of pest‑control technicians in the Greater Toronto area. You will drive service excellence, support business growth, and ensure client satisfaction through effective team development and operational oversight.

Key responsibilities

• Train, mentor, and develop service technicians to meet performance standards.
• Manage daily field operations, including scheduling, routing, and quality‑control audits.
• Collaborate with sales to identify business‑development opportunities and achieve revenue targets.
• Monitor financial performance, controlling expenses while pursuing revenue growth.
• Travel throughout the territory to support clients, assist technicians, and conduct on‑site inspections.
• Prepare and submit weekly, monthly, and annual operational reports.

Required profile

• Bachelor’s degree preferred (not mandatory).
• 3‑5 years of management experience with a strong customer‑service focus.
• Prior experience managing pest‑control or similar field‑service teams.
• Proven ability to train, coach, and motivate service professionals.
• Valid driver’s licence and clean motor‑vehicle record.
• Willingness to undergo background screening and obtain required licences.

Required skills

What we offer

• Company car and travel allowances.
• Dental, vision, extended health, and life insurance.
• Employee assistance program and paid time off.
• RRSP matching up to 3.5%.
• Opportunities for professional development and performance‑based incentives.