Office Coordinator - Shop at Home

About the role

Linen Chest is hiring a full-time Office Coordinator for its Shop at Home department in Vaughan. The coordinator reports directly to the Customer Service Supervisor and handles the administrative tasks that move orders from the moment a sale is made to the final installation or service. The office sits inside one of the store locations, so the coordinator interacts with customers in the Gallery space.

Key responsibilities

• Support the department by processing orders for custom blinds and curtains, balancing finances from contract to MSRP pricing, and entering order data accurately.
• Work with the Design and Installation teams to meet deadlines and supply the information needed for production.
• Follow up with decorators and suppliers daily, and liaise with the supplier Hunter Douglas on orders in process, reporting warranty cases and their resolution.
• Receive orders from the loading dock area and shelf merchandise safely in the warehouse (lifting up to 30-50 lbs).
• Answer customer calls and emails promptly and positively, and greet customers in the Blinds gallery offering in-home services from an experienced Decorator.
• Collaborate with other office members in Ontario and Laval and the Supervisor to share the workload efficiently.
• Handle other administrative tasks asked for by the Supervisor.

Required profile

• At least 1 year of experience in a fast-paced office environment or reception.
• Good attention to detail, accuracy with data entry, and a focus on personalized customer service.
• Good sense of priorities and respect for deadlines.
• Bilingualism (French and English, written and oral) is an asset but not required.

Required skills

• Microsoft Office Suite, Office 365 and Microsoft Teams preferred (Excel, Word).
• Adobe Acrobat is an asset.
• Workflow systems such as Monday.com are an asset.

What we offer

• Competitive hourly wage and flexible schedule (Monday to Friday).
• Group medical and dental insurance, on-site parking and discounts on all Linen Chest products.
• A family business that values employee well-being, opportunities for growth and a positive environment.