Key Account Manager – Healthcare Market Research

About the role

We are looking for an energetic Key Account Manager to own relationships with healthcare clients, guide market‑research and consulting projects from start to finish, and accelerate revenue growth.

Key responsibilities

• Serve as the primary contact for a defined portfolio of healthcare industry clients.
• Oversee delivery of market‑research and consulting projects, ensuring quality and timeliness.
• Maintain high client satisfaction, drive retention, and secure repeat engagements.
• Identify and pursue upselling and cross‑selling opportunities based on client needs.
• Generate new business and contribute to overall growth targets.
• Collaborate with internal research, sales, and product teams to deliver seamless solutions.
• Prepare and lead client meetings, presentations, and business reviews.
• Record all client activity accurately in CRM systems.

Required profile

• Minimum 3 years of account management or client‑service experience in a B2B environment, preferably within healthcare, market research, SaaS, or consulting.
• Proven ability to manage complex client relationships and multi‑phase projects.
• Excellent communication, presentation, and negotiation capabilities.
• Strong understanding of the healthcare sector, especially medical devices or life sciences, is a plus.
• Bachelor’s degree in Science, Business, Marketing, Healthcare, or a related field.

Required skills

• Salesforce
• HubSpot (or similar CRM platform)

What we offer

• Total target compensation of CAD 110,000 – 140,000+ per year (base, commission, profit‑sharing, team bonus).
• Comprehensive health, dental, and vision insurance.
• Paid vacation, statutory holidays, and a flexible work‑hour policy.
• Annual professional‑development budget and work‑life‑balance allowance.
• Opportunity to win a trip to Hawaii as Sales Person of the Year.
• Hybrid work model with remote flexibility for Greater Vancouver employees.