IT Support Specialist / Zoom Administrator

About the role

Our client, a national organization supporting professional members across Canada, is modernizing its IT ecosystem. The IT Support Specialist / Zoom Administrator will manage the Zoom unified communications platform while providing day‑to‑day technical support to staff.

Key responsibilities

• Act as the primary escalation point for Zoom and other unified communications platforms (Zoom/Teams).
• Configure, integrate, test, and administer Zoom, including expansion into new modules and features.
• Provide Helpdesk support for hardware, software, network connectivity, and user access issues.
• Manage user provisioning, permissions, and security access in Entra ID/SSO environments.
• Support desktop hardware deployment, asset management, and inventory tracking.
• Deliver end‑user training and guidance on collaboration tools.
• Partner with vendors and internal teams to troubleshoot issues and support projects.
• Support technical setup and troubleshooting for meetings and events.
• Contribute to continuous‑improvement initiatives, identifying risks and recommending enhancements.
• Ensure security best practices are maintained across systems and platforms.

Required profile

• Minimum 2+ years hands‑on Zoom administration experience.
• 3–5 years overall IT support or IT operations experience.
• Experience supporting desktop environments, networking, and user access issues.
• Strong understanding of unified communications platforms, preferably Zoom.
• Experience with Active Directory / Microsoft Entra ID and SSO.
• Familiarity with Microsoft 365 and/or Google Workspace.
• Proven ability to troubleshoot hardware and software issues.
• Excellent communication skills for users of varying technical ability.

Required skills

• Zoom administration (including Zoom Rooms and Webinars).
• Microsoft Entra ID / Active Directory.
• SSO integration and security controls.
• Microsoft 365.
• Google Workspace.
• ServiceNow or Freshservice ticketing systems.
• ITIL processes.
• Hardware and software troubleshooting.
• Desktop deployment and asset management.
• Network connectivity troubleshooting.
• User provisioning and permission management.

What we offer

• Competitive salary range of $70,000‑$80,000 per year.