IT Field Support Technician – Corporate Onsite Support

About the role

Our client is looking for an experienced IT Field Support Technician to deliver onsite technical assistance in a fast‑paced corporate environment. You will support employees and executives across Windows, macOS, Microsoft 365, mobile devices, networking, and endpoint management platforms.

Key responsibilities

• Provide onsite troubleshooting for hardware, software, networking and user‑access issues.
• Support Windows and macOS workstations, Microsoft 365 applications (Outlook, Teams, OneDrive, Office Suite) and mobile devices (iPhone, iPad).
• Resolve common end‑user problems such as VPN connectivity, Outlook synchronization, Adobe applications, printing, and Wi‑Fi/network connectivity.
• Perform imaging, configuration, deployment and ongoing maintenance of laptops and workstations.
• Onboard new hires, provision equipment and manage user accounts in Azure Active Directory (Entra ID).
• Deliver premium support to senior leadership and VIP users while maintaining a visible, customer‑facing presence five days a week.

Required profile

• 3–5+ years of hands‑on IT support experience in a corporate or enterprise setting.
• Proven ability to work independently, prioritize multiple requests and see issues through to resolution.
• Strong customer‑service orientation and excellent communication skills with stakeholders at all levels.
• Willingness to work onsite full‑time in a highly visible support role.

Required skills

• Windows and macOS operating systems.
• Microsoft 365 suite (Outlook, Teams, OneDrive, Office).
• VPN, Wi‑Fi and general network troubleshooting.
• Adobe and other third‑party application support.
• Printing and peripheral device management.
• iPhone and iPad support.
• Azure Active Directory (Entra ID) – password resets, account unlocks, provisioning.
• Laptop imaging, configuration and deployment.
• Microsoft Intune, Apple Business Manager, Jamf, Workspace ONE/AirWatch (MDM platforms) – nice‑to‑have.